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Happy Employees, Happy Customers: Taking Care of the People Who Matter Most - Sybil Stershic proves the return on investment when companies care for their employees

the CEO Hour, June 17th 2011. Sybil F. Stershic, founder of Quality Service Marketing and author of Taking Care of the People Who Matter Most: A guide to Employee-Customer Care is the second segment of the show this week. Sybil is a marketing and organizational advisor who specializes in employee and customer care.  Her blog focuses on internal and communications - how to effectively engage the people who most impact marketing and organizational success. Sybil has a newly released ebook, Volunteer Engagement that can be downloaded from her website. http://www.qualityservicemarketing.com


Part 1:  MP3 File

Part 2:  MP3 File

 

Posted on 06/19/2011 in Marketing, Resource |

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